At Strong Start, volunteers are the heartbeat of our mission to help young children learn to read. Their stories reflect not only personal commitment but also the organization’s values of Relationships, Excellence, Accountability and Dynamic. In this feature, we share insights from Rehan Rauf, a new volunteer software developer whose experience exemplifies what it means to contribute through technology and heart.
Why Volunteer?
Strong Start’s programs rely on volunteers who bring diverse skills and perspectives. For Rehan, volunteering was a way to apply two decades of tech experience to a cause that matters. “I wanted to do something to help, and it’s something I’m passionate about,” Rehan shared. His journey began not with a formal application, but with a simple offer to help.
Optimizing Systems, Empowering People
Rehan started his volunteer journey in the late Spring of 2025, to bring support and capacity to Strong Start and its long-time volunteer software developer, Chris Howlett. Chris and Rehan had worked together at In the Chat and Pegasystems for a few years, and it was Chris who discovered that Rehan was thinking about options for volunteering in the community. “Rehan is a world class software architect and engineer with two degrees in Computer Science from our very own University of Waterloo and many years of experience. He has a young family and appreciates Strong Start’s mission. He is a wonderful addition to the Strong Start team, and I predict he will create exciting new software applications for Ontario’s children,” said Chris.
With the support and collaboration of Chris, Rehan got to work quickly, learning some of the functionality of Strong Start’s proprietary web applications, SiTE SOURCE™ and Volunteer Information Portal™ (ViP).
Rehan’s inaugural project involves the development of Strong Start’s Volunteer Coach Training registration system. This initiative is designed to significantly optimize the volunteer registration process and reduce administrative tasks. The prototype is progressing well, with a projected launch date in 2026. Strong Start values this type of technological innovation for its capacity to enhance program delivery through effective behind-the-scenes solutions. This registration system is designed to be flexible so it can also support other programs like Get Ready for School™ and Baby Connections® with their registration and training needs, providing more customizable, scalable, purpose-built options.
Mission-Driven Motivation
Strong Start’s vision—that all children will read—is deeply meaningful to volunteers. Rehan spoke about the importance of creating a level playing field: “If there’s a kid struggling with reading, it’s going to affect their ability throughout life. Tackling that early gives them confidence to learn more.” This belief in equity and opportunity is woven into every initiative, from program design to volunteer engagement.
The Value of Community Engagement
Volunteering at Strong Start is not just about giving—it’s also about learning. Rehan described how contributing his skills allowed him to learn more about the local community and its needs. “It’s a lot of learning as well as giving. I can contribute more, and I can learn more about the community I’m living in,” they said. This reciprocal relationship strengthens Strong Start’s connection to the community and enhances its ability to serve.
Advice for Aspiring
For those in tech or any field who wish to give back, Rehan’s advice is simple. “Just start somewhere. Go and ask and begin doing what you can. If you’re doing it for good reasons, you’ll figure something out.” Strong Start welcomes volunteers from a variety of backgrounds, believing that everyone has something valuable to offer.
Moments That Matter
One memorable moment for Rehan was seeing his child’s perception of volunteering. “When my son joined me on an in-person tour of Strong Start, he now thinks I work for Strong Start—even though I’ve told him many times I just volunteer,” Rehan shared. His child recognised a link between the work and his school, since his school runs Strong Start’s Letters, Sounds and Words™ program.
Looking Forward
As Strong Start continues to evolve, the organization remains committed to maximizing impact by modernizing systems and continuing to foster a welcoming environment for all its volunteers.
“We are incredibly grateful for everything our volunteers contribute,” said Strong Start CEO, Machelle Denison. “Gifts of time and talent from volunteers like Rehan and Chris, are truly invaluable and we are incredibly grateful for their collaboration, dedication and expertise.”
Strong Start’s story is one of community, innovation, and shared purpose. As we celebrate another year of achievements, we invite everyone to join us in building a brighter future for the children and families we serve.